The website www.fytopharm.gr is an online store that is the online presence of the company FYTOPHARM E.E.. The headquarters of the company is at 31 VIKELA Street, 11145 in ATHENS, the VAT number is 801377560, Tax Office: ATHENS and the contact phone +30210 8320003.

PRIVACY

Generally, you can visit our websites on the Internet without telling us who you are and without providing any personal information. However, sometimes we or our partners need some information from you.You may provide us with some personal information in various cases. For example, you can provide us with some information, such as your name and postal or e-mail address, to contact you in order to process an order or provide us with your credit card details to purchase something from us. Our purpose is to inform you how we will use this information before we collect it from you. If you tell us that you do not want us to use this information as a basis for further communication with you beyond the fulfillment of your requests, we will respect your wish. If you provide us with personal information of another person, e.g. spouse or colleague, we will take it for granted that you consent to provide them to us.

USE AND SHARE USE OF PERSONAL INFORMATION

The following sections describe in more detail how we may use your personal information and with whom we may share it. Depending on the type of site you are visiting, one or more of these paragraphs may apply.

COMPLETION OF YOUR TRANSACTION

If you request something from one of our sites, e.g. product or service, callback or specific marketing material, we will use the information you provide to us to satisfy your request. For this purpose, we may share your information with other stakeholders, e.g. other parts of our company, our trading partners, financial institutions, transport companies, postal or state authorities (eg Customs authorities). We may also contact you about a transaction as part of a customer satisfaction survey or for market research purposes.

USE FOR MARKETING PURPOSES

The information you provide to us through its site may also be used by us and selected third parties for marketing purposes. However, we will try to give you the opportunity to choose in advance whether you want your data to be used this way or not.

QUALITY OF INFORMATION

Our goal is to protect your personal information and maintain its quality. We apply appropriate measures and procedures, such as e.g. use encryption when transferring certain sensitive data to protect your data and maintain its quality.

COMPLETION OF INFORMATION

From time to time we may supplement the information you provide to us through the site with information from other sources, such as e.g. information confirming your address or other available business information. We do this to keep accurate the information we have collected and to serve you better.

DISCLOSURE OF PERSONAL INFORMATION

In some cases, we use vendors to collect, use, analyze and otherwise process information. It is our practice to require such suppliers to handle the information in a manner consistent with this Privacy Statement.

CONSERVATION PERIOD

We will not retain personal information more than necessary to fulfill the purposes for which they are processed, including ensuring that our processing complies with applicable legal and regulatory obligations (eg audit procedures, accounting retention). or legal reasons, etc.), dispute resolution and the establishment, exercise or defense of legal claims.

Cookies POLICY

We collect the information mentioned in the previous paragraphs through the use of various technologies, one of which is the so-called "cookies". A cookie is a set of data that can be sent from the site to your computer browser and then stored on your computer as an anonymous trace through which your computer can be identified, but not you. You can set your browser to ask a question before you receive a cookie, so you can decide each time if you will accept it. You can also completely disable cookies in your browser. However, if you do, some features of the site may not work properly. The cookies used on our site are divided into 5 categories:

1. Absolutely Necessary The absolutely necessary cookies are essential for the proper operation of the website. Without them you may not be able to browse and use the functions of the site and, consequently, without these cookies, we cannot offer effective operation of our website. These cookies do not recognize your personal identity.

2. Usability Usability cookies store usage information that greatly affects the operation of the website and facilitate the user's next visit to the website. The data may be anonymous, while not available when the user navigates to other websites.

3. Statistics These cookies collect information about how visitors use the site, for example, which pages they visit most often and whether they receive error messages from web pages. These cookies collect aggregate, anonymous information that does not identify a visitor. They are used exclusively to improve the performance of a website.

4. Targeting These cookies are used to provide content that best suits you and your interests. They can be used to show targeted ads / bids, limit ad impressions, or measure the effectiveness of an ad campaign. These cookies do not recognize your personal identity.

5. Third Party Cookies To our site we have added functionality provided by other sites (eg social networks) through specific plug-ins (software inserts). For the operation of these plugins, the cookie is uploaded directly from the service providers to your device, without us checking the settings of the cookies that come from these specific sites. For more information about cookies and their management, you can visit the respective sites of third party providers:

• https://policies.google.com/privacy?hl=en_US

• https://www.facebook.com/business/gdpr

• https://twitter.com/privacy

DISABLE COOKIES

You have the ability to disable cookies by changing the relevant settings in the browser you use. It should be noted, however, that the website may not work properly if all cookies are disabled (see description of cookie types above). Consult the following table and follow the appropriate link to receive further information on how to disable and delete cookies:

• Chrome: https://support.google.com/accounts/answer/61416?hl=el

• Firefox: https://support.mozilla.org/el/kb/diagrafh-cookies-gia-afairesh-plhroforiwn

• Internet Explorer: https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies#ie=ie-11

• Safari: https://support.apple.com/en-gb/guide/safari/manage-cookies-and-website-data-sfri11471/mac

For other browsers not listed here, please contact the provider of this browser or alternatively search for a "help" function in the browser.

COOKIES INFORMATION

In case you want more information about cookies, how to use them as well as how they are applied to the use of your personal data, please visit the website http://www.aboutcookies.org.

OTHER PERSONAL DATA WE COLLECT

Any access, successful or not, to areas of our site that require a username and password may be recorded for security reasons. Also, for each visit, we record the IP address of the visitor, with the sole purpose of protecting the site and the server that hosts it from malicious users. The historical data (logs) are kept for a period of less than one year and are not disclosed to any third party partner.

MONITORING THE QUALITY OF TRANSACTIONS

For some online transactions you may need to call us or we will call you. Please note that these calls may be monitored and, in some cases, recorded for staff training or quality assurance purposes.

ELECTRONIC ADVERTISING

Some companies help us to provide interactive online ads, such as advertising banners. These companies may collect and use customer information to help us better understand the offers, promotions and types of ads that are most relevant to our customers. The information collected is cumulative and therefore cannot be associated with specific individuals. However, if you prefer these companies not to collect such information, you can visit http://www.networkadvertising.org/ and follow the "opt-out" instructions for collecting this information.

DISCLOSURE REQUIRED BY THE LAW

Please note that, in some cases, information may be requested by disclosure by court or other government order, summons or warrant.

INTERNATIONS IN SITES THAT DO NOT BELONG TO US

Our sites may contain links to other sites. We are not responsible for the personal data handling practices of these sites, nor for their content.

YOUR RIGHTS

You may request access to, updating or proofreading of your personal information. You also have the right to object to direct marketing activities. In addition, you have the right to object to the processing for reasons related to your situation. Under the GDPR, you have the right to request the deletion, restriction of access and portability of your personal information. To access the application process, please contact us.

RIGHT TO SUBMIT COMPLAINTS

If you believe that the processing of your personal information by us is not in accordance with applicable data protection law, you may file a complaint: • Directly to us using the contact form. • To the competent data protection authority. The names and contact information of the Data Protection Authorities in the European Union are available at http://ec.europa.eu/justice/data-protection/article-29/structure/data-protection-authorities/index_en.htm.

UPDATE IN CASE OF CHANGES

Whenever this statement is substantially modified, there will be a notice on the home page of our main site for a period of 30 days